We recently updated our website to enhance your shopping experience. This update provides faster navigation and improved security. To protect your personal information, it is necessary to reset your password, ensuring your account remains secure.

Resetting your password is quick and easy. Follow these steps:

1. Go to the login page.
2. Click on Forgot password?.
3. Enter your email address and submit.
4. Check your email for the reset link. If you don’t see it, be sure to check your spam folder.
5. Click the link to access the reset page.
6. Choose a new secure password and confirm it.
7. Log in with your new password.

If you are having trouble resetting your password or have not received the reset email, please contact our customer service.

Creating a customer account is not mandatory to place an order, and you can complete a purchase as a guest. If you wish to create a customer account, you can do so after confirming your order.

Please note that if your order was placed as a guest, you will need to create an account to return products.

To create a VEJA account:

Go to the My account section.

Enter your email address.

Complete the provided form.

If you already have a VEJA account:

Go to the My account section.

Log in using your email and password. You can also access your personal account via Google or Apple.

To change your password:

Log in to your account.

In your VEJA account, go to the Account details section.

In the Password section, click on Change.

Fill in the Current password field.

Enter your new password in the designated field, then update.

Username:

Authentication to your VEJA account is done using the email address you provided during registration. Please check your email address or contact us for assistance in finding your username.

Password:

In the My account section, click on Forgot password?

Enter your email address. You will receive a link to reset your password.

If you do not receive the reset email within a few minutes, please check your junk/spam folder before contacting us.

To update your personal information:

Log in to your personal account.

Go to Account details.

Edit your details in the desired fields.

Click on Update.

To add a new address:

Log in to your personal account.

Go to Addresses book.

Click on Add a new address.

Fill in the details for your new address.

Click on Save.

To update an address:

Log in to your personal account.

Go to Addresses book.

Click on Edit next to the address you want to update.

Modify the desired fields.

Click on Save.

To delete an address:

Log in to your personal account.

Go to Addresses book.

Click on Edit next to the address you want to delete.

Click on Delete under the address you want to remove.

To add a product to your favorites:

Log in to your account.

Click on the bookmark icon.

View your list of favorites in the Wishlist section of your account.

To remove a product from your favorites:

Log in to your account.

View your list of favorites in the Wishlist section of your account.

Click on the bookmark icon.

Your personal data is kept and used solely to improve your customer experience. It is neither sold nor used for commercial purposes.

In accordance with data protection laws, if no activity is recorded on your customer account for 3 years, we will delete your data.

You can contact us at any time to request the deletion of your personal data.

When creating your account, you can choose to accept or decline receiving our newsletters.

Directly from your account in the Account details section, you can modify your preferences between the Women, Men, Kids and Running sections.

You can also unsubscribe by clicking the link at the bottom of the newsletters.

Before deleting your account:

Use any remaining credit on the account.

Download or save any information you want to keep (order history, invoices, etc.).

To delete your account:

Log in to your account.

Go to the Account details section.

Find the option to Delete account.

Follow the instructions to confirm the deletion of your account.

The deletion request will be processed within 1 to 7 business days.

Delivery is available in over 100 countries.

Go to the Country selector at the bottom of the page.

Select your country/currency and language.

Confirm by clicking Save.

Your cart is saved for 24 hours.

You can also add products to your wishlist by clicking on the pin icon.

After completing your online purchase, you will receive a confirmation email with a summary of your order.

You can then track the status of your order at any time by going to the Orders section of your account:

Payment Pending

Payment Accepted

Preparing

Shipped

Payment Declined

Canceled

After payment confirmation, the billing, picking, and dispatch of your product(s) will take up to 3 business days (excluding Saturdays, Sundays, and holidays). The delivery time starts from the shipping date.

The delivery date may vary depending on the shipping address and the delivery method selected at checkout.

You can track the progress of your order at any time using the tracking number provided after shipment.

Order Modification:

Once an online order has been placed, it is not possible to modify, add, or remove items.

Order Cancellation:

You can cancel your order within 4 hours of placing it via the order confirmation page or through the order details in your customer account. After this period, it will no longer be possible to cancel your order.

Once the order is placed, the delivery address cannot be modified. However, by contacting our customer service, an attempt to modify it with the carrier can be made, without guarantee.

The billing address cannot under any circumstances be changed after the order has been confirmed.

Note fiscal are available in your account.

Log in to your account.

Click on the Orders section and select the relevant order.

Then click on Download Nota fiscal.

To check the status of your order, log in to your account and go to the Orders section.

Here are the different statuses:

Payment Pending

Payment Accepted

Preparing

Shipped

Payment Declined

Canceled

We do not currently offer gift wrapping or personalized messages.

Our site is restocked daily.

To stay updated, set up an alert directly on the product pages by selecting the desired size and clicking Notify me.

Enter your email address and then click Join the waitlist to be notified when the item is back in stock.

The payment options currently available in our store are: credit card (installments up to 10x – minimum installment of R$50), PIX, PayPal, ApplePay e GooglePay).

At this time, we do not offer payments split across two credit cards.

VEJASTORE pays special attention to the security of online payments. Your banking information is transmitted to our server in an encrypted manner using the SSL (Secure Socket Layer) protocol and transferred to our bank in a completely secure environment via Adyen. This information is not stored under any circumstances.

Transactions are fully secured through the online payment system of our banking partner. Your bank details only circulate on the Internet in encrypted form, meaning they are encoded to make them completely unreadable. Additionally, they are only processed by Adyen and are never in VEJA's possession. In fact, when you enter your card number to make purchases on VEJA, you are actually transmitting them to Adyen.

Using a Store Credit online:

Your store credits are automatically credited to your customer account.

To use your store credit, validate your cart, then select Store Credit from the payment methods.

If the value of your cart is less than the store credit, the remaining amount will be issued as a new store credit.

If the value of your cart exceeds the store credit, you will need to pay the difference using another available payment method.

Tip: To check if you have a store credit, go to the Store credit section in your customer account. When a store credit is generated, an automatic email is sent to the email address associated with your customer account.

We currently do not offer gift cards for sale.

Therefore, it is not possible to purchase or use a gift card on our website.

After payment confirmation, the billing, picking, and dispatch of your product(s) will take up to 3 business days (excluding Saturdays, Sundays, and holidays). The delivery time starts from the shipping date.

The delivery date may vary depending on the shipping address and the delivery method selected at checkout.

You should be able to track the progress of your order at any time using the tracking number provided after shipment.

You can choose the carrier and shipping method (express or standard) available based on your ZIP code/location. All shipments are sent with a simplified invoice.

Free shipping is available for orders over R$450.

Taxes and fees are not added later, as they are already included in the product cost. You will be able to check this on the nota fiscal of your order.

When visiting the VEJASTORE, choose your delivery country.

You can change it at any time.

Go to the Country selector at the bottom of the page.

Select your country/currency, and your language.

Confirm by clicking on Save.

At checkout, you can choose the carrier (Correios, Total Express, DHL, or Carbono Zero) and the shipping method (express or standard) available based on your ZIP code/location. All shipments are sent with a simplified invoice.

We do not ship to P.O. Boxes, postal boxes, or pickup lockers. Please use a physical address for delivery.

After payment confirmation, the billing, picking, and dispatch of your product(s) will take up to 3 business days (excluding Saturdays, Sundays, and holidays). The delivery time starts from the shipping date.

The delivery date may vary depending on the shipping address and the shipping method selected at checkout.

You will be able to track the progress of your order at any time using the tracking number provided after shipment.

As soon as your package is shipped, you will receive an email with a link allowing you to track your package's delivery.

You can also track the delivery status of your package via your account:

In the Orders section, click on Package Tracking or select an order and click on Tracking Deliveries.

You can monitor your package's progress on the website of the carrier selected at checkout.

Correios: If you are not at home during the three delivery attempts, a delivery notice will be left in your mailbox, and you must go to the post office indicated on the notice with your ID.

Loggi and Total Express: They make up to 3 delivery attempts on different days and times to ensure successful receipt of your order.

If you have any questions, do not hesitate to contact our customer service team.

We’re sorry for the inconvenience. Please check your order status using the tracking number provided.

If you need further assistance, feel free to contact our customer service team. They will coordinate with the carrier to take any necessary actions.

If one of the items in your order has not been shipped, because of stock error, you will be notified by email. The amount for the missing item will be refunded using your original payment method.

If this happens, we apologize for not being able to complete your order.

Feel free to contact our customer service at : service.clients@veja.fr.

If your order is returned to the sender, you can still track its progress using the tracking number provided after shipment.

Once the package is received at our warehouse, we will either process a refund or issue store credit, depending on your original payment method. A reshipment is possible too.

Feel free to contact our customer service at : service.clients@veja.fr

For all orders placed on the VEJA Store, you have 30 days to return your items.

 

Returns & fees :

• Returns are free for orders over R$450,00.

Return conditions:

• The product must be new and unworn
• Original tags must not be removed
• The product must be returned in its original, undamaged box

Additional conditions:

• Socks must be returned unworn, in their original condition, with all tags attached

Important information:

• Online orders cannot be returned in store — please follow the online return procedure (see our Return Policy for more details).
• If your order was placed as a guest, you will need to create an account to return your item(s)
• Credits issued as a goodwill gesture are valid for 1 year and are non-refundable
• If you paid using a credit, the refund will be issued as a store credit.

For oline orders above R$450,00, the first return is free.

If your order was placed as a guest, you will need to create an account in order to return the product(s).

You can process your return directly in your VEJA personal account by following these steps:

1. Log in to your account and go to "My Orders"

2. Select the order containing the product you wish to return and click on "Create a Return"

3. Fill in the required fields: items to return, quantity, preferred refund method (credit or refund), reason for return, and carrier

4. Confirm the return request

5. You'll receive an authorization code from Correios. You must drop the package at the closest Correios location and present the code. The code expires within 10 days after being created.

If your order was placed as a guest, you will need to create an account in order to return the product(s). Please note that for orders below R$450,00, return shipping costs are at your expense.

You can process your return directly in your VEJA personal account by following these steps:

1. Log in to your account and go to "Orders"

2. Select the order containing the product you want to return and click on "Create a return"

3. Fill in the mandatory information: items to be returned, quantity, refund mode (credit note or refund), shipping method

4. Validate your return request

5. Print and insert your completed return form, available in PDF format in your personal space

6. Go to the nearest Correios location to make the payment and obtain your return label. We advise keeping the proof of delivery until it is delivered.

After dropping off, the return can take up to 10 days to arrive on our warehouse. After receiving it, your return will be processed within 7 working days.

The exchange process will be carried out through a credit, which can be used for a new purchase in the VEJA online store.

The voucher is issued after your return is received and inspected at our distribution center.

You are eligible for free return:

Once your return request has been approved, a Correios authorization code will be available on your return summary.

Pack your items and bring them to a Correios office with your code within 10 days. After 10 days, the return code will be deactivated.

Correios will ship your return.

You are not eligible for free return:

Once your return request has been approved, a return form will be available in the Returns tab of your account.

You simply need to print it and attach it to your package before shipping.

In this case, no prepaid label will be provided, and the return shipping costs will be your responsibility.

Once your return has been shipped via Correios, you can track it using the tracking number provided on the shipping receipt from the agency. You can also monitor the progress of your return through your account in the Returns section.

The timelines are:

Refund: This will be credited to the bank account used during purchase within up to 7 business days.

Credit: This will be available within up to 5 business days, for use within 1 year. Once this period expires, the credit will become invalid and non-refundable.

You can monitor the progress of your return through your account in the Returns section.

If the pair received does not match your order, please contact our customer service via our contact form and specify the reference of the received pair.

No, returns must be made through the same channel as the purchase:

An order placed on the VEJA website cannot be returned in-store. Please follow the online return procedure.

A purchase made in-store cannot be returned via the website. Please visit the relevant store to make your return.

If you purchased your VEJA product from a retailer, please contact the retailer directly for any return request. As the original seller, only the retailer is authorized to handle the after-sales service for your purchase.

Yes, there is no need to create multiple return requests. When processing your return, simply select all the pairs you wish to return and pack them together in one parcel using the same return label.

If you paid in 10 installments, your monthly payments will continue as scheduled until your return has been received and processed by our warehouse.

Once your return is confirmed, the amounts already paid will be refunded, and any remaining installments will be cancelled. You will not be charged further after the return is completed.

If an order paid with store credit is canceled or returned, the amount used will be automatically credited back to your customer account as available balance.

A size guide is available at the bottom of the page in the Help section, as well as on each product page to assist you in choosing your size.

To select the ideal size, we recommend measuring the length of your foot. You can then compare this measurement with those provided in our guide to ensure you make the right choice.

If you need further assistance, please contact our customer service.

Upon receiving your order, you should try on the shoes, and if the size is not suitable, request an exchange immediately using your order details. Click here to review our exchange and return policy.

We ask that shoes be tried on with socks and on top of a mat.

Running

Condor 3 Advanced: We recommend choosing one size up from your usual shoe size.

Condor 3: We recommend sticking to your usual size.

Condor 2: We recommend choosing one size up from your usual size.

Marlin: We recommend choosing one size up from your usual size

Hiking

Fitz Roy: We recommend choosing one size up from your usual size.

Training

Impala: We recommend choosing one size up from your usual size.

Currently, 37% of the collection is 100% vegan, and we are continuously working to increase this percentage.

C.W.L. is our eco-friendly alternative to leather. Introduced in 2019, this 54% bio-based fabric from Brazil maintains the appearance, feel, and water resistance of leather. It consists of a 100% organic cotton canvas coated with P.U., corn starch, and castor oil.

Find our vegan pairs here.

If you encounter issues with your laces and your shoes are covered by the warranty, please contact customer service.

Note that laces are available for purchase directly here. If you have questions about the size, please refer to the guide below:

33–37 (S): 125 cm

38–41 (M): 135 cm

42–46 (L): 145 cm

If you encounter issues with your insoles and your shoes are covered by the warranty, please contact our customer service.

Personalization of items is not available.

Feel free to contact our customer service team if you need assistance in selecting a product.

You can check availability from a product page.

Click on the Check availability in store section.

Follow the instructions and click on Check availability.

Enter your location to find the nearest stores.

We recommend following VEJA on social media to stay informed about new arrivals, collaborations, and upcoming projects.

We currently do not offer gift cards for sale.

Therefore, it is not possible to purchase or use a gift card on our website.

Since 2005, VEJA has been creating sneakers differently, blending social projects, economic justice, and ecological materials.

VEJA uses organic and agroecological cotton from Brazil and Peru for the canvas and laces, Amazonian rubber for the soles, and various innovative materials made from recycled polyester.

VEJA sneakers are produced in Brazil in factories that respect workers' rights.

We are committed to offering the best quality to our customers. It takes more than 100 different manual actions to manufacture a VEJA shoe. Numerous checks are carried out in our factories and warehouses before a shipment is sent.

VEJA Project

VEJA products purchased on VEJASTORE are covered by a 90 (ninety) days commercial warranty against premature wear from the date of delivery.

Eligible products under our warranty will either be repaired or replaced.

Our After-Sales Service will offer the best solution for your sneakers. Your request will be handled by our specialized team, and your pair will be examined to determine its eligibility for our warranty. Contact our customer service team and provide all relevant information about your pair.

Our warranty does not apply to items purchased on other online sites or in other stores.

Please contact the retailer where you made your purchase.

If your VEJAs are damaged or have a manufacturing defect, contact our customer service team. Please provide us with details about your product as well as the type of issue you are experiencing and your order number.

The most eco-friendly sneakers are the ones you already wear. VEJA launched the Clean, Repair, Collect project in June 2020, offering to clean, repair, or recycle our customers' shoes.

Currently, our repair service in Brazil is located at our store in São Paulo, at R. Oscar Freire, 565 – Jardim Paulista, São Paulo – SP, 01426-001.

You can read more about the services, opening hours, and contact information on the VEJA Repair page (at the bottom of the page).

We can repair items not covered by the warranty at our VEJA cobbler shops. You can read more about the services, opening hours, and contact information on the VEJA Repair page (at the bottom of the page).

Before recycling, make sure your sneakers cannot be repaired.

VEJA introduced the Clean, Repair, Collect project in June 2020, offering to clean, fix, or recycle clients' shoes.

Find the closest VEJA cobbler:

BRAZIL

R. Oscar Freire, 565 – Jardim Paulista, São Paulo – SP, 01426-001

The VEJA warranty does not cover normal wear and tear, or issues due to misuse (care instructions not followed; accidental damage or wear and tear; any impact suffered by the item; negligent or abnormal use, etc.).

Please note that VEJA sneakers should not be machine-washed! This can damage the quality of the materials. VEJA disclaims any responsibility for damage caused by machine washing.

Our store offers a repair and cleaning service for your shoes. See all the details on the points of sale page, selecting the VEJA São Paulo store.

We recommend cleaning your shoes following these steps:

LACES

1. Cleaning: Clean the laces with a damp cloth or water with mild soap if they are dirty. For white laces, soak them in clean water with baking soda or white vinegar.

2. Drying: Let them air dry, away from heat sources (sun or radiator).

LEATHER

The use of a washing machine or dryer is not recommended, as it may alter the properties, quality, and appearance of the product. Never wash or immerse the product directly in water.

Chromefree or O.T. leather should only be cleaned with a dry cloth or one slightly dampened with water and neutral soap, without adding any other chemical product. Then, dry with a dry cloth to avoid any excess moisture, always keeping it away from heat sources (such as sunlight or radiators) to prevent discoloration.

We also recommend avoiding cleaning the platinum, silver, or mother-of-pearl parts of your pair, as they are more delicate.

SUEDE

The use of a washing machine or dryer is not recommended, as it may alter the properties, quality, and appearance of the product. Never wash or immerse the product directly in water.

Suede should only be cleaned with brushes suitable for the type of material; in this case, use a brush with soft bristles.

This material must not come into contact with creams, pastes, instant shine products, or excessive moisture.

MESH

The use of a washing machine or dryer is not recommended, as it may alter the properties, quality, and appearance of the product.

Never wash or immerse the product directly in water.

Clean with colorless cloths lightly dampened with water and neutral soap.

These types of materials cannot be exposed to excessive moisture or contact with chemicals.

Proper cleaning prolongs waterproofing.

Like leather products, these need to be stored in well-ventilated places.

Humid environments or high temperatures can cause a chemical reaction called hydrolysis.

INSOLES

Our insoles are made of EVA (ethylene vinyl acetate) and natural rubber. These materials may yellow over time due to UV exposure, oxidation, and natural wear and tear.

1. Cleaning: Use a toothbrush, warm water and soap or white vinegar to gently clean the insoles.

2. Whitening: To whiten the insoles, apply toothpaste or washing powder and rub gently.

We know that many fake VEJA sneakers are sold around the world.

We have seen fake VEJA promoted on social media, fraudulent sellers advertising, and scammers creating fake websites to steal credit card numbers.

VEJA is firmly committed to fighting counterfeiting. Our legal teams and partners monitor and take action against the unauthorized sale of counterfeit VEJA products.

Authenticate

If the price seems too good to be true, it is likely a counterfeit.

We do not participate in commercial events like Black Friday or private sales.

We never advertise, so if you find sponsored posts or ads claiming to be VEJA, they are not affiliated with us.

If the domain name includes a country, city, or the words “sale”, “promotions”, it is likely a fraudulent website.

Report

Stay vigilant, and if you spot a suspicious website, you can report it to our Customer Service team .

To shop safely, visit our official website, our VEJA stores, and our authorized retailers.

VEJA is committed to making its website content accessible to all users. As part of our digital inclusion efforts, we have chosen to equip our website with an accessibility tool.

To adapt the VEJA website display to your needs, click on the "Accessibility" link at the bottom of the page.

As part of our ongoing evaluation and improvement efforts, we invite our customers to share their feedback on their online purchase experience.

By posting content, you certify that you are the author and guarantee its accuracy. You must be at least 18 years old and ensure that the content does not violate any laws or third-party rights. You agree not to submit false, illegal, defamatory content, or content containing viruses.

VEJA reserves the right to modify or delete content at its discretion.

By providing your email, you agree that VEJA may contact you for administrative purposes.