SHIPPING

1. What countries are available for shipping? 

2. Are shipping and returns free? 

3. What are the shipping options, times and costs? 

4. How can I track the status of my order? 

5. How do I cancel or modify my order? 

6. I've received the wrong item or an item is missing, what should I do? 

7. Why is my parcel in "return to sender" status?  

  

1. What countries are available for shipping? 

Delivery is available to Brazil and over 100 countries. 

 

List of countries available for shipping: 

Albania, Algeria, Andorra, Argentina, Armenia, Ascension and Tristan da Cunha, Australia, Austria, Azerbaijan, Belgium, Bolivia, Bosnia-Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Greece, Greenland, Guadeloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Maldives, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Montenegro, Morocco, New Caledonia, Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Oman, Palestine, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, St. Barts, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Venezuela, Vietnam, Wallis and Futuna, Zambia, Zimbabwe. 

 

2. Are shipping and returns free? 

Free shipping & returns in Brazil on orders over R$ 450,00. 

For more information about our Return policy, please check our dedicated Returns and refunds page. 

  

3. What are the shipping options, times and costs? 

The following carriers are available for deliveries in Brazil : 

  • Loggi 
  • DHL
  • Zero Carbon (Bike)
  • Total Express 
  • Correios  

  

At checkout, available shipping options are automatically displayed based on the entered ZIP code. First option displayed is the most economical, followed by the fastest option, then a green delivery option, and finally Correios.  

Shipping costs for green delivery options are fixed : R$ 10,00 for Carbono Zero and R$ 20,00 for DHL Electric. For all other carriers, shipping costs are calculated dynamically at checkout based on the delivery address and package size. 

Once payment has been confirmed, your order is prepared by our warehouse within 2 (two) business day from Monday to Friday. Orders placed between Friday and Sunday require up to 2 days of preparation. For deliveries handled by Correios, an additional delay of up to 2 days may apply.  

After preparation, your order is handed over to the selected carrier, who is responsible for delivery according to the estimated shipping times shown at checkout.  

Shipping times are provided for information purposes only and may vary depending on the carrier. We cannot be held responsible for delays caused by the carrier or external circumstances. 
 

4. How can I track the status of my order? 

You can track the progress of your order via the « Orders Summary » section of your customer account. 

Once your package has been handed over to the carrier, a shipping confirmation is sent by e-mail. 

You'll find the tracking number for your package, an estimated shipping date and a link to follow the progress of your order. 

Tracking can be activated up to 24 (twenty-four) hours after the package has actually been dispatched, depending on the carrier. If the tracking link does not provide any information, please wait until the estimated shipping date before contacting us. 

 

5. How do I cancel or modify my order? 

Once your payment has been accepted, you have 4 (four) hours to cancel your order by clicking on "Cancel my order" in your customer account and selecting the order you wish to cancel. After four hours, you will no longer be able to cancel your order. We invite you to request a return from your customer account. 

Modification of your order is not available. 

 

6. I've received the wrong item or an item is missing, what should I do? 

If you have received the wrong product or your order is incomplete, please contact the Customer Service. 

  

7. Why is my parcel in "return to sender" status? 

A package may have been returned to our warehouse ("return to sender") for several reasons: 

  • The carrier did not have enough information to deliver your package
  • The shipping address was incorrect
  • The recipient does not live at the address indicated
  • Refusal to pay taxes and customs duties
  • Technical errors preventing delivery of your parcel 

Once the parcel has been received in our warehouse, we will reimburse you within 5 (five) to 10 (ten) working days.